CONTENT

• Roles and responsibilities of managers
  • Describe the roles, responsibilities and tasks of managers
  • Required capacity of the manager
• Fundamental difference between leadership role and management role
  • Identify differences in behavior and skills in management and leadership
• Analyze management personality types
  • Personality types and their impact on work performance and team dynamics
• Necessary communication skills for managers
  • Presentation/communication skills
  • Listening skills
  • Questioning skills
  • Communicate through behavioral language
  • 3V, KISS, SMART, 5W-1H principles in communication
• Performance management
  • Principles of performance management
  • Manage work according to goals
  • Learn work management according to BSC and KPI
• Plan and organize work
  • Set SMARTER goals for individuals and groups
  • Planning methods
  • Organize work implementation
  • Recruitment/selection of employees
  • Managing risks and changes in work performance
  • Work control
• Motivate employees
  • Inspire employees at work
  • Find out needs and meet those needs to motivate employees
  • Types of needs
  • Manager actions can motivate employees
  • Motivating employees is a duty, not a favor!
  • Build an enthusiastic and inspiring working environment
• Assign work and empower employees
  • Successful delegation techniques
  • Implement effective empowerment
  • Success factors: Control and feedback
• Implement work instructions for employees (Coaching)
  • The meaning of coaching in management
  • GROW coaching model
  • Practice
• Develop emotional intelligence in management
  • Concept of emotional intelligence
  • Principles of emotional intelligence and how to apply them
  • Practice for success
• Understand and maintain group dynamics
  • Differences in personality of group members
  • Personality and suitability for different roles within the team
  • Respect differences to maintain group dynamics
  • Video analysis
• Manage cases of outstanding performance and poor results
  • Talent development
  • Implement discipline successfully
• Conduct performance appraisals
  • Avoid emotionality and subjectivity in evaluating employees and work results
  • Evaluation according to Metrics
• Conduct meetings effectively
  • Decide to hold meetings when necessary
  • Use many forms of work exchange instead of meetings
  • Principles of effective meeting organization